FREQUENTLY ASKED QUESIONS
How do I make a virtual appointment?
You can book a virtual appointment via our website, or by calling us on 07785 792197.
How is a virtual consultation different from a face-to-face one?
What will happen after the virtual appointment?
After our virtual consultation, you will be put on our treatment plan that you can complete from home. We will provide advice and coaching that you can take away with you and exercises for you to do in your own time with equipment that you already have in your home environment. Our aim is to put you in control of your condition, no matter what you have access to during these difficult times.
How long is a virtual appointment?
An initial virtual consultation is 40 minutes, and follow-up consultations are 30 minutes.
What do I need for the virtual appointment?
We would usually ask that you have a space in your house where you can move around freely with little noise, to limit feedback and distractions whilst your consultation is taking place.
Why is it still worth having a virtual consultation?
A large portion of our practice lies in the communication between ourselves and our clients - if we can talk to you about your issue then we can still help you. You will be at no detriment by not having us in the room, and we can still provide an accurate assessment of your condition over the phone or by video.
Frequently Asked Questions
How long is an appointment?
New Patients are seen for 1 hour and all follow-up appointments are 30 minutes.
What happens at the first appointment?
Is parking available?
Parking is available within the Maltings multi-story car park, for which there is a fee.
Is there disabled access?
Can home visits be arranged?
We can recommend another private practitioner who sees elderly or infirm patients in their own home. We are unable to offer this service.
Do I need a GP/Doctors referral?
If you are using private medical Insurance then some companies expect a GP referral. (e.g. AXAPPP). So please check with your insurance company because if you don’t, and they do require a GP referral, then the Insurance company will not pay for your treatment. If you are not using insurance, you can self-refer direct to us.
What paperwork will I need to fill in?
There is a clinic registration form to fill in and you will need to read a laminated card regarding “consent”. Following this you will be asked to sign the top page of your patient notes so that there is documented proof you have read and understood the written information.
Which Insurance Companies are we recognised by?
Kate Montgomery is a recognised Physiotherapy Provider of all the main Private Insurance Companies eg BUPA, AXA PPP, Aviva, Vitality. Please ask if you are unsure. We can electronically invoice for your treatment on your behalf. The Insurance company will usually then pay us directly.
What do I need to wear?
Do I need to bring anything with me?
If you have any results of scans/x-rays- please bring them. If you have been given an exercise regime by another therapist, it can be helpful to bring this with you too.
All Physiotherapists must adhere to standards of practise set out by our governing body the CSP (Chartered Society of Physiotherapy). We all follow a strict code of professional conduct regarding confidentiality. All information (both documented and casual conversation) discussed is treated with complete confidentiality. We also undergo regular DBS checking. All children under 16 should be chaperoned by a parent, but minors also have a right to confidentiality too.